Returns & Refunds
Returns & Refunds Policy
Last Updated: 03/17/2026
We want you to be completely satisfied with your purchase from American Hardboards.
Returns
Standard (non-custom) items may be returned within 30 days of delivery if they are:
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Unused
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In original condition
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In original packaging
Customers are responsible for return shipping costs unless the item is defective or damaged.
Custom Engraved Products
Because custom engraved products are made specifically for each customer:
Custom engraved items are non-returnable and non-refundable unless they arrive damaged or defective.
If there is an issue with engraving quality or product damage, please contact us within 7 days of delivery.
Damaged or Defective Items
If your order arrives damaged:
1.) Contact us within 7 days
2.) Include photos of the product and packaging
3.) We will arrange a replacement or refund
Refund Processing
Once a return is received and inspected:
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Refunds will be issued to the original payment method
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Processing may take 5–10 business days depending on your payment provider
Exchanges
If you would like to exchange a product, please contact us and we will help arrange the exchange.
Contact
For return requests please contact:
American Hardboards Customer Support
info@americanhardboards.com